Confidence that if there is a problem with any Access Montana service, Access Montana will take care of it without incurring a service fee ($75 value per service call)

Covers:
Inside Wiring Hassle-free replacement and repair of defective customer inside wiring, jacks, cable jumpers, cable connectors, splitters due to normal wear and tear. (including pets damage, remodeling damage, water damage)
Computer IP Configuration (does not cover viruses, spyware, software or hardware issues)
Basic Router Setup (routers and switches are owned by the customer, does not cover router failure or poor performance)
Service Calls Troubleshooting and diagnosis of cable TV, IPTV, high-speed Internet and phone service problems. 
Maintenance of Access Montana equipment due to an unintentional customer caused malfunction (ie: reset modem)
Technician Visit for modem, set top box or remote replacement (charge for replacement equipment may apply).

Does Not Cover:
Installation of new outlets or relocation of existing outlets.
Voluntary equipment swaps.
Repair or connection of customer owned equipment including TVs, DVD players, routers, computers.
Customer Education (ie: assistance with using the remote control, using the DVR, operating the computer or its software)
Deliberate or negligent damage to wiring or equipment.
Rewiring or damage to Access Montana equipment (if destroyed by fire, flood, act of God, vandalism, negligence or willful damage).

Internal Networking services such as servers, firewalls, printers, phone systems, etc.

**If the repair is not covered under the Service Protection Plan, you may:

1) make the repair yourself; 2) hire an outside contractor, or 3) have Access Montana perform the repair at the standard billing rate.

Requires 12 month commitment.